Terms of service

Welcome to Glam Looks and Wigs. By accessing our website, purchasing our products, or booking our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or services.

1. Acceptance of Terms

By using this website or making a purchase, you confirm that you are at least 18 years old or have permission from a parent or guardian. Your continued use of our website and services constitutes acceptance of these Terms.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products and Services

Glam Looks and Wigs specializes in premium wigs, wig installations, makeup services, and wig education.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.

We strive to display product colours, textures, and details as accurately as possible. However, slight variations may occur due to lighting, photography, or screen settings.

3. Pricing and Payments

All prices are listed in South African Rand (ZAR) and are subject to change without notice.

Full payment is required before orders are processed or services are rendered. We reserve the right to cancel any order due to pricing errors or suspected fraudulent activity.

4. Shipping and Delivery

Orders are processed within 3–7 working days, excluding weekends and public holidays.

Delivery timelines depend on courier services and location. Glam Looks and Wigs is not responsible for courier delays or circumstances beyond our control.

Customers are responsible for providing accurate delivery details. We are not liable for delays or losses caused by incorrect information.

5. Returns and Refunds

All returns and refunds are governed by our official Return & Refund Policy.

Due to hygiene reasons, wigs that have been worn, installed, altered, or styled are not eligible for return.

By completing a purchase, you acknowledge that you have read and agreed to our Return & Refund Policy.

6. Appointments and Bookings

Booking fees (where applicable) are non-refundable.

Clients are expected to arrive on time for appointments. Late arrivals may result in reduced service time or cancellation.

No-shows may result in forfeiture of booking fees.

7. Intellectual Property

All website content, including text, images, logos, branding, and designs, is the property of Glam Looks and Wigs and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Glam Looks and Wigs is not liable for:

  • Allergic reactions to products

  • Improper installation or maintenance done outside our salon

  • Damage caused by misuse of products

Customers are responsible for proper care and maintenance after purchase.

9. Privacy

We respect your privacy. Personal information collected is used solely for order processing, communication, and service delivery. We do not sell or share customer information except where necessary for payment processing or delivery services.

10. Governing Law

These Terms of Service are governed by the laws of South Africa. Any disputes arising from the use of our website or services shall be subject to the jurisdiction of South African courts.

By using our website or purchasing from Glam Looks and Wigs, you acknowledge that you have read, understood, and agreed to these Terms of Service.